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Support Service provided by Huasifei is only valid for customers who have purchased our software or hardware directly from Huasifei Pepwave Limited (“Huasifei”). If you did not purchase from Huasifei, please contact your authorized reseller for assistance.
Huasifei’s Support Service includes providing technical assistance to diagnose and identify software and hardware not performing to documented specifications, and general assistance regarding use and implementation on a limited basis. Huasifei’s Support Service only provides assistance to inquiries of network setting or configuration related to our software and hardware, and it does not include step-by-step installation or configuration of software and hardware.
Below are Support Service policies that you may need to know before contacting Huasifei Support Team:
Valid service period is twelve (12) months, starting from the time of shipment of hardware or software.
Huasifei’s Support Service would only be provided for customers purchased directly from Huasifei.
You should provide valid information to our support team, including: inquiry details or issues experienced, current firmware version, contact details, model number and serial number of the hardware or software. Please remember to include a diagnostic report, exported by following these instructions, along with your inquiry to save time for troubleshooting.
Last Updated: 21th March 2020
Huasifei warrants solely to the original end-user purchaser (“Purchaser”) that hardware (“Hardware”) purchased from Huasifei or our Authorized Partners will be free from defects in materials and workmanship when used within the limits set forth in Huasifei’s published guidelines for a period of twelve (12) months, starting from the time of shipment of the Hardware to the Purchaser, or the date when the Hardware was purchased according to sales registration, whichever is later (“Warranty Period”). Huasifei’s published guidelines include but are not limited to information contained in technical specifications, data sheets, and user manuals.This warranty is hereafter referred to as “Huasifei’s Limited Warranty”.
ALL SOFTWARE PROVIDED BY Huasifei (“SOFTWARE”) WITH OR WITHOUT THE HARDWARE, WHETHER FACTORY LOADED ON THE HARDWARE, CONTAINED ON MEDIA ACCOMPANYING THE HARDWARE OR DOWNLOADED FROM OUR WEBSITE, IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND.
Huasifei’s Limited Warranty is non-transferable and extends only to the original end-user purchaser who acquired the Hardware from an Authorized Partner who has the right to sell in the end-user’s territory. Huasifei explicitly disclaims any warranty obligations for Hardware that is sold outside of the assigned territory of an Authorized Partner.
Your exclusive remedy and Huasifei’ entire liability under Huasifei’s Limited Warranty will be for Huasifei, at its option, to replace the Hardware with a reasonably available equivalent new or refurbished Huasifei Hardware. Any replacement Hardware will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer. All Hardware and parts that are replaced become the property of Huasifei.
Exclusion and Limitations
Huasifei’s Limited Warranty does not apply if: (a) the Hardware assembly seal has been removed or damaged, (b) the Hardware has been altered or modified, except by Huasifei, (c) the Hardware damage was caused by use with non Huasifei Hardware, (d) the Hardware has not been installed, operated, or maintained in accordance with instructions supplied by Huasifei, (e) the Hardware has been subjected to abnormal physical or electrical stress, abuse, misuse, negligence, or accident, (f) the serial number on the Hardware has been altered, defaced, or removed, (g) the Hardware damage was caused by lightning, power surges or wrong voltage usage, or (h) the Hardware is supplied or licensed for beta, evaluation, promotional, testing or demonstration purposes for which Huasifei does not charge a purchase price or fee.
Without limiting the foregoing, Huasifei does not warrant that the operation of the Hardware or Software will be uninterrupted or error free. Also, due to the continual development of new techniques for intruding upon and attacking networks, Huasifei does not warrant that the Hardware, Software or any equipment, system or network on which the Hardware or Software is used will be free of vulnerability to intrusion or attack. The Hardware and Software may include or be bundled with third party software or service offerings. This limited warranty shall not apply to such third party software or service offerings. This limited warranty does not guarantee any continued availability of a third party’s service for which the Hardware or Software may require.
Disclaimer
TO THE EXTENT NOT PROHIBITED BY LAW, ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE WARRANTY PERIOD. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED.
The above disclaimer may not apply to you as some jurisdictions do not allow limitations on how long an implied warranty lasts. Huasifei’s Limited Warranty gives you specific legal rights, and you may also have other legal rights that vary by jurisdiction.
Last Updated: 2th January 2020
Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your login and preferred settings. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our website design.
The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to block these cookies, our website may not work as it should and any preferences you have may be lost.
Please note that some cookies on the website are managed by third parties, including, for example, advertising networks, features such as videos and social media API, and providers of external websites like web traffic analysis services. These cookies are likely to be analytical/performance cookies or targeting cookies. You should refer to the third parties’ own cookie and privacy policies for information about how they may use your information.
The third-party cookies we use in websites include but are not limited to:
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